FAQ – Frequently Asked Questions
Below are answers to frequently asked questions. If you don't see the answer you're looking for, please contact us.
What is American Coach?
American Coach is a Denver, Colorado based, single source solution for global chauffeured services. We are the ground transportation provider of choice for hundreds of major corporations, private aircraft companies, and travel agencies.
How
do booking reservations with American Coach work?
Our reservation professionals are available 24 hours a day, 365 days a year to fulfill your chauffeured services needs requirements. American Coach has deployed a next-generation online booking tool, so online reservations are fast, easy, and secure. You'll be asked to set up a profile with user-specific information that assists us in delivering the highest quality service in the industry. Rest assured, your information will never be sold or given to outside parties without your consent. Whether you need a sedan in Sacramento or a bus in Boston, trust American Coach.
How do I know I am getting a high-quality chauffeur and vehicle?
Through its network of certified affiliate partners, American Coach has access to 1000's of vehicles around the world. You travel in safety and comfort knowing that American Coach has rigorously tested its affiliates for quality, safety, and security. Drivers are thoroughly tested and trained, and vehicle standards are the highest in the industry. When clients make travel reservations with American Coach, they have the comfort of knowing that our dispatch center monitors every trip in its system and has full visibility of reservations in progress.
How does American Coach maintain its service and safety standards?
We consider it our primary business to ensure safety and security for our clients. To guarantee that safety and service practices are never compromised, we've certified the top chauffeured transportation companies in key markets through rigorous testing and compliance mechanisms. We mystery shop our affiliates on a regular basis to ensure our standards are met consistently.
How do I make reservations?
Reservations can be made 24 hours, 365 days a year by clicking here or by calling our reservations department at 1.888.842.2227.
Whom do I call if I cannot find my driver?
Our dispatch team is always aware of the location of your vehicle. If you do not make contact with your driver at the specified time, simply call 1.888.842.2227.
How do I know if a reservation is accepted?
Once you have placed a reservation, you will receive an immediate email confirmation containing a reservation number and a confirmed status. If the trip is booked online within 24 hours of the scheduled pickup, you will receive an email containing a reservation number with a pending status. Once this reservation number is received in pending reservations, call American Coach at 1.888.842.2227 to confirm availability.
What
are the terms and conditionings of using American Coach?
Who do I contact about flight cancellations and delays?
Our dispatch team constantly monitors all commercial and private aircraft.
Whom do I contact if I need to cancel a reservation?
Contact our dispatch team at 1.888.842.2227 to make cancellations. Sedan cancellations require at least 2 hours notice to avoid charges, and vehicles such as limousines, vans and buses require 48-72 hours notice.
What are the payment methods accepted by American Coach?
American Coach accepts AMEX, VISA, or MasterCard. All billing, including credit card processing and invoicing is handled in our Denver corporate office. No transactions take place in the car. Clients sign a voucher and then receive an e-receipt within 24-48 hours after the service is completed. Corporate clients have the option of account invoicing which can be set up through the American Coach accounting department.
Is my information safe?
American Coach Limousine is a Verisign-secured site. Using the most advanced encryption technology available, your payment information is safe and secure.
How do I modify a reservation if my schedule changes?
Contact our dispatch team at 1.888.842.2227 to make any modifications.
Ready to book a limo or sedan? Click here to reserve online. Or give us a call at 1-888-842-2227
